Weekly

We are required to submit our session times for newspaper and internet listings at least 3 days in advance and even earlier when there is a public holiday. Hence, when there are changes to the schedules, these cannot be corrected as amendments are not accepted after submission. To confirm a session time, please check the updated schedules on our website or at the box office.

Up to 21 days in advance

The box office will open half an hour before the first showtime in the morning and will close half an hour after the last showtime in the evening.

The opening and closing hours of our box office varies as they depend on first movie and the last movie of the day at the cineplex. Furthermore, Reel Cinemas may offer midnight screenings, and double midnight screenings, hence the variations of timing.

We currently accept Mastercard, Visa and JCB credit cards for online purchasing.

We incorporate SSL security within this site, an industry standard technology that is recognised as the best software available today for conducting secure commerce transactions over the internet.

In addition to the relevant ticket price for the movie, there is a non-refundable booking fee of AED2.00 per confirmed ticket transaction. Total ticket cost, including booking fees, is detailed in your shopping basket prior to confirming  your purchase.

All prices quoted on this site are inclusive of Municipality Tax.

No credit card discounts, movie gift vouchers, complimentary passes and promotions are applicable with online and phone bookings. These are only applicable for direct purchase at the box office.

Yes, you can select your seats by clicking on the seats you want on the seating plan. You will be charged according to the number of seats selected. The seats you have selected are highlighted in green. To de-select, click on the green seats and you can re-select your preferred seats again.

There is a maximum purchase limit of 10 tickets per transaction. You may perform as many transactions as you wish. For each transaction, there is a non-refundable AED2.00 booking fee.

Your tickets are immediately available for collection at the box office of the Cineplex where you booked your tickets  after you have completed your purchase and received the confirmation of booking. For security reasons, the cardholder must be present to collect the tickets and will need to bring along the same credit card used to make the bookings online. Email confirmations and booking reference numbers will not be accepted for ticket collections. Please also note that the management reserves the right to request for the cardholder's identification for verification purposes.

Yes, the cardholder must bring along the same credit card used to make the booking online, to collect tickets at the box office of the Cineplex that he or she booked the tickets with. Email confirmations and booking reference numbers will not be accepted.

You can only make changes to your booking by going directly to the box office of the Cineplex where you booked your tickets. This is subject to seat availability for the movie and/or showtime that you want to change to. You need to make the changes at the box office at least 2 hours before the movie showtime that you originally booked. No changes can be made after the movie that you originally booked has started and all tickets and bookings fees are non-refundable.

The booking system works via your credit card and it will be charged immediately on confirmation of booking. Hence if you do not collect your tickets, your credit/debit card would already have been charged and no changes/cancellations/refunds will be entertained.

The National Media Council requires that all films for public exhibition be classified. There are five standard classifications which may sometimes have a cautionary note attached.

All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.

Your credit card is debited once you click the Purchase button. Adding items to your shopping cart does not result in your credit card being debited, but clicking the Purchase button on the screen does.

The visual presentation system employed in 3D movies attempts to maintain or recreate moving images of the third dimension, giving the illusion of depth as seen by the patron. So patrons can expect the visuals to "come alive" as if the characters and objects in the film are actually in the same room as the patron.

Yes with special 3D projection equipment & the special 3D glasses. Each patron will be loaned a pair of 3D glasses to wear throughout the main feature and these glasses will help create the illusion of depth required to make the on-screen visuals "pop out" of the screen, as if it were right in front of you.

We are looking at showcasing several movies in 3D moving forward and the frequency of this would approximately be at least once every 2 months as we depend on film distributors to confirm if there is any upcoming release available in 3D format.

Yes, we will advertise this information online and within our cineplex premises as soon as we receive confirmation from the film distributors on the availability of the movie in 3D format.

Reel Cinemas has attached a premium value to 3D tickets because of the investment costs required to ensure a smooth and efficient presentation and experience for patrons. Unlike standard 35mm and even 2D digital presentations, the costs involved in the equipment, glasses, manpower and service / equipment maintenance are significantly higher. This is also a price model adapted from countries who already showcase 3D movies as a permanent feature i.e. USA, Australia

No, all complimentary movie passes exclude 3D titles.

We will impose a penalty fee of AED 200 only if a patron were to lose the pair of glasses assigned to them and fail to return them to the ushers prior to leaving the cinema hall after the movie.

You will need to approach the usher at the back of the hall to exchange your pair for another one before the start of the main feature.

When the 3D glasses are collected after each screening, they are transferred to a different venue to be thoroughly cleaned using chemicals approved by the manufacturer before they are placed in a tray to be distributed to patrons again. To ensure enough "rest" time between screenings, Reel Cinemas has acquired enough pairs to last a few screenings before the cycle returns to the first batch of 3D glasses.

Yes, the 3D glasses are a one-size-fits-all design

Patrons who feel ill should remove their 3D glasses, close their eyes and relax. If you need further assistance, please leave the hall and approach any of our ushers stationed just outside the hall.

We regret that no refund can be extended should the main feature commence punctually and proceed with no faults / interruptions.

Reel Cinemas will address incidents like these on a case-by-case basis but the company policy would be to not facilitate a refund if there were no inherent faults in the presentation from a technical or service provision perspective as patrons are free to leave the hall should the 3D effects not sit well with them

Reel Cinemas is not insisting that children below 3 years of age not be allowed into the hall. We do not recommend it simply because, every patron admitted needs a pair of 3D glasses and to redeem a pair, the person needs an admission ticket. As a child below 3 years of age does not require a separate admission ticket, this would mean an additional ticket purchase on the part of the parent / guardian. As the glasses are a one-size-fits all design, it may not fit the child well, which may inevitably mar the viewing pleasure of the child. Nevertheless Reel Cinemas respects the decision made by parents / guardian but will need for the child to have a separate admission ticket purchased under such circumstances.

Please approach the usher stationed at the Level 2M usher station in front of Main Entrance and he / she will assist you

At present, we do not have glasses available for sale but this is also something that we will look into moving forward, should we sight a demand for it.